FAQ'S

Account Information

● Can I buy as a guest?

o Yes.

● Can you confirm that all the products posted on the site are genuine?

o All products on the site are genuine and new.

 

Payments

● What are the payment options available?

o You can choose to pay either through our secure net banking facility by Credit or Debit Card, e-wallets or even choose our Cash on Delivery option*.

● How do I make payments?

o Payments can be made through our online payment gateway system, which is a highly secured mechanism that allows you to make payments using your supported credit or debit cards. However, the cash on delivery (cod) option is also available in select areas.

● How safe is it to transact through any mode of online payment on the website?

o CC Avenue, our payment gateway, uses a seven server architecture model which helps in better encryption of data which protects the client’s information. All the customer’s credit card authorization is done using the high-tech secure servers and the same is encrypted before it is transmitted over the internet to the acquiring banks. Additionally, CC Avenue servers are protected by security firewalls to ensure maximum safety of your sensitive information. This guarantees that your information is inaccessible to any third party. CC Avenue is considered one of the best payment gateway that is available.

Order Tracking

● What should I do if I find my package opened or tampered with upon delivery?

o You can call customer care at the numbers listed on our website or email us at info@evoqstyle.com

● How can I track the status of my order?

o Once the order is dispatched, you will receive an email with the tracking details.

● What happens after I have placed an order?

o Once your order is confirmed, we will share the order details.

 

Shipping & Delivery

● What is the estimated delivery time?

o Estimated delivery time varies for each product and is specified in the item listing itself. You may track the delivery of your product by logging in and going to my accounts section or calling customer support number or sending an email to info@evoqstyle.com.

● Do I have to pay any shipping and delivery charges?

o Delivery charges are as listed beside each item and is dependent on the weight of the product, delivery location and other logistical factors.

● Can the item be shipped to any location in the world?

o Currently, we ship to only to locations within India.

● How do I schedule a pick up?

o You can visit schedule a pick up page (link) to fill out the necessary details and after reviewing we will be happy to arrange for a pick up.

Return

● If I am not satisfied with quality of the product, can I return it?

o Yes, you can return the unused product with the tag within 7 days at our mentioned address.

● How do I get a refund?

o We offer refunds based on credit voucher. You can use that money to purchase any product on our website.

 

 

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